Privacy Policy

1. Introduction

Welcome to Shaam e Awadh ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us when you:

• Register for an account (we send a one-time password to your email address)
• Place an order, on the website or over WhatsApp
• Contact us for customer support
• Join our WhatsApp group

This information may include: your name, email address, phone number, and delivery address.

We do not collect or store card or bank details. UPI payments are made directly from your own UPI app to ours, and "Pay After Eating" orders are settled in person at delivery. No payment credentials pass through this website.

Automatically Collected Information

Where analytics are enabled, we use Google Analytics to collect information such as your approximate location, browser and device type, the pages you visit, and how long you spend on them. This is collected by Google on our behalf and is governed by Google's own privacy policy. It helps us understand which parts of the site are useful and which are not.

Information Stored On Your Device

To make the site usable we store some information in your browser's local storage: the contents of your cart, your delivery details so you don't retype them on your next order, and your signed-in session. This stays on your device, is not transmitted to us on its own, and you can clear it at any time through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send you marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• WhatsApp: Order details, including your name, phone number and delivery address, are sent to us as a WhatsApp message. That message is handled by WhatsApp under its own privacy policy
• Service Providers: Third-party companies that help us operate our business (analytics, delivery partners, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

This website does not set cookies of its own. It uses your browser's local storage for your cart, saved delivery details and sign-in session, as described above. Where analytics are enabled, Google Analytics may set its own cookies. You can refuse or clear these through your browser settings, though doing so will empty your cart and sign you out.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: