Terms & Conditions

1. Acceptance of Terms

By accessing and using the Shaam e Awadh website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms & Conditions, please do not use our services.

2. Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements.

3. Account Registration

To place orders, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Products and Pricing

We strive to provide accurate product descriptions and images. However:

• We reserve the right to correct any errors, inaccuracies, or omissions
• All prices are subject to change without notice
• Prices are displayed in Indian Rupees (₹)
• Product availability is subject to change
• We reserve the right to limit quantities or refuse orders

5. Orders and Payment

When you place an order:

• You agree to pay the price listed for the products and delivery charges
• Payment must be made through accepted payment methods
• Orders are subject to acceptance and availability
• We reserve the right to cancel orders at our discretion
• In case of cancellation, refunds will be processed according to our refund policy

6. Delivery

Delivery terms:

• We aim to deliver within hour, but delivery times are estimates only
• Delivery charges apply unless otherwise stated
• Free delivery may be available for orders above a certain amount
• You must provide accurate delivery address
• We are not responsible for delays due to incorrect address or recipient unavailability
• Risk of loss passes to you upon delivery

7. Returns and Refunds

Due to the perishable nature of our products:

• Returns are generally not accepted for quality reasons unless the product is defective or damaged
• If you receive a damaged or incorrect product, contact us within hour
• Refunds will be processed to the original payment method within 2-3 business days
• We reserve the right to request proof of defect

8. Quality and Food Safety

We are committed to providing fresh, high-quality products. However, we recommend that you:

• Inspect products upon delivery
• Store products properly according to food safety guidelines
• Consume products before their expiration date
• Follow proper cooking and handling procedures

We are not liable for any illness or injury resulting from improper storage, handling, or cooking of products.

9. Prohibited Uses

You agree not to:

• Use our services for any illegal purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated systems to access our website without permission

10. Limitation of Liability

To the maximum extent permitted by law, Shaam e Awadh shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Shaam e Awadh and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services or violation of these Terms & Conditions.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Shaam e Awadh or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

14. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any breach of these Terms & Conditions or for any other reason we deem necessary.

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us at: